Política de envío

1. Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly extended. If this occurs, we will notify you when possible.

2. Shipping Time

Once shipped, the estimated delivery time is:

  • 5 to 9 business days

Therefore, the total estimated delivery time is:

👉 6 to 12 business days (processing + shipping)

Please note that these timeframes are estimates and not guaranteed, especially for international orders.

3. Shipping Coverage

We ship both domestically and internationally.

Delivery times may vary depending on the destination and local logistics conditions.

4. Shipping Costs

Shipping costs are calculated at checkout and displayed before completing your purchase.

Any free shipping promotions will be clearly indicated on the website.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking information (if available).

Please allow 24–72 hours for tracking updates to appear.

6. Delivery Delays

We are not responsible for delays caused by:

  • Customs processing
  • Shipping carriers
  • Weather conditions, strikes, or other unforeseen circumstances

However, we will do our best to assist you in locating your order.

7. Incorrect Shipping Address

It is the customer’s responsibility to ensure that the shipping address provided is accurate.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to an incorrect address, the customer will be responsible for reshipping costs.

8. Undelivered or Returned Packages

If a package cannot be delivered and is returned to us:

  • The customer will be responsible for reshipping costs
  • Any refund issued may have shipping costs deducted

9. Customs, Duties, and Taxes

International orders may be subject to:

  • Import duties
  • Taxes
  • Customs fees

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

10. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at:
📧 vexor@startmail.com

We may request photo evidence to process your claim.

11. Liability

Once the order has been handed over to the shipping carrier, the risk transfers to the customer, except where otherwise required by applicable law.

12. Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws in your country of residence.